Refund policy

Return and Refund Policy:

You have the right to cancel your order within 365 days without providing any reason.

The cancellation period is 365 days from the day you received the goods or on which a third party named by you, who is not the carrier, took possession of the delivered goods.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can notify us of your decision via email at info@zapply.eu.

We will reimburse you no later than 14 days from the day we receive the returned goods. We will use the same payment method that you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns:

In order for the goods to be eligible for a return, please ensure that:

  • The goods were purchased within the last 365 days

  • The goods are in their original packaging

The following goods cannot be returned:

  • Goods that are custom-made or personalized

  • Goods which, due to their nature, are not suitable for return, such as perishable items or those with an expired expiry date

  • Goods that are not suitable for return for health protection or hygiene reasons and whose seal has been broken after delivery

  • Goods that, after delivery, are inseparably mixed with other items due to their nature

We reserve the right to refuse returns at our sole discretion if they do not meet the above return conditions.

Returning Goods

According to your right of cancellation, the transportation risk during returns is not your responsibility. As the seller, we are liable for any risks during the return process, regardless of the shipping service provider you choose.

Please send the items to the following address:

Zapply.nl
Zeilstraat 5-3
1075 RZ Amsterdam
The Netherlands

We recommend using a trackable and insured shipping service to ensure the goods are returned in good condition. A refund will only be issued once we have received the returned goods or proof of delivery.

Gifts:

If the goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift voucher for the value of your return. Once the returned product is received, a gift card will be sent to you.

If the goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Refunds

Once the return has been received by us, you can expect the money to be back in your account within 5 business days.

Contact

If you have any questions about our return and refund policies, please contact us via email at info@zapply.eu.