HELPDESK
Orders
Can I change my order?
Our orders are often processed very quickly, which is why online changes are not possible. Please contact our customer service as soon as possible via klantenservice@zapply.nl or WhatsApp +31 20 308 62 63. If your order is not yet prepared for shipment, we will be happy to see what we can do.
Can I change my address?
This is only possible via customer service. Please contact us as soon as possible so we can update the address if your package has not yet been shipped.
I did not receive an order confirmation, what now?
First check your spam or junk folder. Nothing there? Send us a message at klantenservice@zapply.nl and we will check whether your order has been processed correctly and resend your confirmation.
Can I track my order?
Yes, once your order has been shipped you will receive a DHL track & trace link by email. You can use this to follow your package. Please note that delivery usually takes 1–4 business days.
Where can I find my invoice?
Your invoice is always sent by email. Can't find it? Send us your order number and we will resend it.
How can I cancel my order?
Cancelling is possible as long as your order has not yet been processed in our warehouse. Contact customer service immediately; we are happy to help.
Delivery
What is the average delivery time?
Orders are usually delivered within 1–4 business days via DHL. During busy periods (such as holidays) delivery may take a bit longer.
My order is delayed, what now?
Has your package not been delivered after 4 working days? Contact customer service and we will look into it immediately.
Can I change my delivery time?
Unfortunately, this cannot be done directly via DHL. Contact customer service and we will see what is possible.
Returns & Refunds
How can I return an item?
Email us your order number via klantenservice@zapply.nl. You will receive a free return label and further instructions. Return the item within 30 days in the original packaging.
How does the 30-day performance guarantee work?
We are so confident in our product quality that you can try them risk-free. If you are not satisfied after 30 days of use, we will send you a free return label and refund your full purchase amount.
Are there any costs for returning?
No, returns are completely free of charge.
How quickly will I receive my refund?
Within 14 days after we have received your return or processed your withdrawal. The amount will be refunded via the same payment method you used.
Guarantee
What exactly is the 30-day performance guarantee?
Not satisfied? Then you may return your order free of charge. You will receive a free return label and we will refund the full purchase amount.
I have an issue with the product I received, what now?
Please report it immediately to our customer service. Together we will look for a suitable solution, whether that is a replacement, a return, or another option.
Product Information – Usage & Dosage
Can I open the capsules?
Yes! You can mix the contents of the capsules with your yogurt, smoothie, or any food.
How long should I use Testo Charge?
We recommend at least 3 months of consistent use for the best results.
Effect & Results
When can I expect results?
Most users notice a difference after 6–8 weeks. Results may vary per person.
How can I improve the effectiveness?
For the best results, combine our supplements with healthy nutrition, enough sleep, and regular training.
What should I do if I miss a dose?
Just skip the missed dose and continue with your schedule. Never take a double dose.
Are there any possible side effects?
Our ingredients are natural and safe. If in doubt, always consult your doctor, especially if you use medication or have health concerns.
What if I do not experience the desired results?
After 30 days you can make use of our performance guarantee. Contact customer service and we will solve it together.
Combination with Other Supplements or Medication
Can I combine Testo Charge with other supplements or medication?
This differs per person. Always consult your doctor to be sure it is safe for your situation.
Is Testo Charge suitable for users under 18?
No, this product is not recommended for people under 18.
Subscription
How does a subscription work?
At checkout you can select monthly delivery. You will then automatically receive your products every month without having to place a new order.
Can I also place a one-time order?
Yes, during checkout choose “one-time purchase”.
How can I change my subscription?
Log into our website to adjust your subscription. Not working? Contact customer service and we will help you immediately.
Will I receive a reminder before my subscription renews?
Yes, you will receive a reminder a few days before renewal. This gives you the chance to receive, pause, or adjust your next delivery on time.
