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Our orders are often processed very quickly, which is why online changes are not possible. Please contact our customer service as soon as possible via support@tryzapply.com. If your order is not yet prepared for shipment, we will be happy to see what we can do.
This is only possible via customer service. Please contact us as soon as possible so we can update the address if your package has not yet been shipped.
First check your spam or junk folder. Nothing there? Send us a message at support@tryzapply.com and we will check whether your order has been processed correctly and resend your confirmation.
Yes, once your order has been shipped you will receive a DHL track & trace link by email. You can use this to follow your package. Please note that delivery usually takes 1–4 business days.
Your invoice is always sent by email. Can't find it? Send us your order number and we will resend it.
Cancelling is possible as long as your order has not yet been processed in our warehouse. Contact customer service immediately; we are happy to help.
Orders are usually delivered within 1–4 business days via DHL. During busy periods (such as holidays) delivery may take a bit longer.
Has your package not been delivered after 4 working days? Contact customer service and we will look into it immediately.
Unfortunately, this cannot be done directly via DHL. Contact customer service and we will see what is possible.
Email us your order number via support@tryzapply.com. You will receive a free return label and further instructions. Return the item within 30 days in the original packaging.
We are so confident in our product quality that you can try them risk-free. If you are not satisfied after 90 days of use, we will send you a free return label and refund your full purchase amount.
No, returns are completely free of charge.
Within 14 days after we have received your return or processed your withdrawal. The amount will be refunded via the same payment method you used.
Not satisfied? Then you may return your order free of charge. You will receive a free return label and we will refund the full purchase amount.
Please report it immediately to our customer service. Together we will look for a suitable solution, whether that is a replacement, a return, or another option.
Yes! You can mix the contents of the capsules with your yogurt, smoothie, or any food.
We recommend at least 3 months of consistent use for the best results.
Most users notice a difference after 6–8 weeks. Results may vary per person.
For the best results, combine our supplements with healthy nutrition, enough sleep, and regular training.
Just skip the missed dose and continue with your schedule. Never take a double dose.
Our ingredients are natural and safe. If in doubt, always consult your doctor, especially if you use medication or have health concerns.
After 30 days you can make use of our performance guarantee. Contact customer service and we will solve it together.
This differs per person. Always consult your doctor to be sure it is safe for your situation.
No, this product is not recommended for people under 18.
At checkout you can select monthly delivery. You will then automatically receive your products every month without having to place a new order.
Yes, during checkout choose “one-time purchase”.
Log into our website to adjust your subscription. Not working? Contact customer service and we will help you immediately.
Yes, you will receive a reminder a few days before renewal. This gives you the chance to receive, pause, or adjust your next delivery on time.